ABSTRACT
The
Main Objective of this System is to design a system to maintain considerable
information of the employees, departments, Customer details for any BPO
organization.
Description:
Call Hub Administration
is an increasingly important skill as the use of call centers becomes a popular
method of centralizing information services, streamlining order taking and
providing valuable customer support. The skills required to successfully set-up
and manage a call center encompass everything from staff recruitment and
personnel management, to technical understanding of the options available, and
the all-important customer relationship management. From small customer service
departments to large call centers, the importance of developing successful Call
Center Executer is vital for building a valued relationship with customers to
support long-term business growth.
This
system (Call Center Executer) is useful to the organization, it maintains the
information about the employees and it also contains the necessary information
of the customer and their phone Numbers, their services also. It also maintains
the employee roaster details.
This
system will track the employee’s login details. And also maintains the data the
employee attend the call and his behavior with customer and the speech will be
recorded into file. Sometimes customer request for service to the organization.
This data also maintains the system.
EXISTING
SYSTEM:
Ø The
existing system is a manual system. Here
the employees needs to save the information in the form of excel sheets or Disk
Drives.
Ø There
is no sharing is possible if the data is in the form of paper or Disk drives.
Ø The
manual system gives us very less security for saving data; some data may be
lost due to mismanagement.
Ø It’s
a limited system and fewer users friendly.
Ø Searching
of particular information is very critical it takes lot of time.
Ø It
is very critical to maintain manually call records of customers, because call
center receives huge no of calls per a day.
Ø It
is a tedious job to maintain different customers are asking different service
details, normally solve these queries are not possible. Automated system is needed.
Ø Every
employee having different rosters, different shift timings, manually handle
these roster is tough work.
Ø Search
an employee roster in call center system is a tedious job.
PROPOSED
SYSTEM:
The development of this new
system contains the following activities, which try to automate the entire
process keeping in the view of database integration approach.
Ø User
Friendliness is provided in the application with various controls provided by
system Rich User Interface.
Ø The
system makes the overall project management much easier and flexible.
Ø It
can be accessed over the Intranet.
Ø The
user information can be stored in centralized database which can be maintained
by the system.
Ø This
can give the good security for user information because data is not in client
machine.
Ø Authentication
is provided for this application only registered Users can access.
Ø There
is no risk of data management at any level while the project development is
under process.
Ø The
automated system will provide to the customers for reliable services.
Ø The
speed and accuracy of this system will improve more and more.
SYSTEM CONFIGURATION:-
HARDWARE REQUIREMENTS:-
ü Processor -Pentium –III
ü Speed - 1.1 Ghz
ü RAM - 256 MB(min)
ü Hard
Disk - 20 GB
ü Floppy
Drive - 1.44 MB
ü Key
Board - Standard Windows Keyboard
ü Mouse - Two or Three Button Mouse
ü Monitor - SVGA
SOFTWARE REQUIREMENTS:-
v Operating System : Windows95/98/2000/XP
v Front End : ASP.NET
v Script : JavaScript.
v Database : SQLSERVER 2008
CLICK HERE TO VIEW THE OUTPUT OF THE PROJECT:
No comments:
Post a Comment